Support

Something not working, or have an idea? Email support@getdoorframe.app. A real person (the parent who made it) reads every message.

Common questions

How do I share photos with my partner or family?

Create an iCloud Shared Album in the Photos app first (apps can't create shared albums). Then tap Share on any photo in Doorframe and choose your shared album.

My reminders aren't showing up.

Open Settings → Notifications → Doorframe and make sure notifications are allowed. Doorframe shows a banner in the app if they're turned off.

Some photos are missing or in the wrong month.

Doorframe places photos by the date they were taken. If a photo was edited or saved from a message, its date may be different. Open the month and tap Replace to choose a different photo.

How do I restore my Plus purchase?

In the app, open Doorframe Plus and tap Restore Purchases. Family Sharing members get Plus automatically.

How do I delete my data?

Delete the app. Your calendar and settings are removed; your photos stay in your Photos library.